How can we help?
Frequently Asked Questions
Here you’ll find answers to common questions regarding reporting issues, conveyancing, resident management companies (RMC), payments, health and safety, and service charges.
-
A year-end service charge account is prepared after the service charge year and summarises the actual expenditure. While our budgets are always prepared with due diligence unexpected expenditure can occur during the financial year. If actual costs exceed the budget, residents may need to pay the difference.
-
If you would like to discuss payment terms please contact us using the details on your demand.
-
An estimated budget is prepared annually which covers all contracted services, insurances, relevant fees and expected works in that year. Your individual contribution shall be collected based on your Lease or transfer agreement.
-
The management company operates like any other business, governed by a formal set of rules and responsibilities outlined in the Memorandum and Articles of Association. This document details key aspects such as the required number of Directors and whether they should be rotated annually. When the time comes, your property manager will guide you through the process.
-
For new developments, Directors of the management company are typically appointed by the housebuilder during the initial stages. Once the development is complete and all obligations to the local authority have been fulfilled, an Extraordinary General Meeting (EGM) is usually held to appoint resident Directors.
For existing developments, where the initial setup has already taken place, changes to the board, such as appointing new resident Directors can be made in accordance with the company’s Articles of Association.
Your property manager will support and guide you through this process when appropriate.
-
The Company Secretary plays an important administrative role to the Resident Management Company ensuring its compliance with The Companies Act 2006.
-
A Director within a Resident Management Company (RMC) is appointed in accordance with the Articles of Association and works collaboratively with us as managing agent. While the managing agent oversees the day-to-day operations of the development, the Director liaises with us to provide approvals or instructions on key matters, such as setting the annual budget and making strategic decisions.
-
Please contact your property manager who can advise.
-
The current Director of your management company will depend on whether the development has been handed over to you as residents. When the management company is incorporated directors are normally appointed from the housebuilder. They shall then be in situ until they have completed the development and satisfied all legal obligations. An extraordinary general meeting shall then be called to elect directors from within the development. If you would like to know more about your current director please contact your property manager.
-
A management company is a professional organisation responsible for overseeing the day-to-day operations and administration of developments on behalf of property owners.
Typical responsibilities include:
- Resident and Tenant Engagement: Managing enquiries, supporting leaseholder communications, and overseeing tenant-related matters.
- Maintenance and Repairs: Coordinating routine upkeep and addressing repair issues to maintain the property’s condition.
- Financial Management: Handling service charge collection, budget planning, and providing financial reporting to stakeholders.
- Regulatory Compliance: Ensuring the development meets all relevant legal and regulatory requirements.
By acting as an intermediary between property owners and residents, the management company enables owners to delegate operational tasks while helping to protect and enhance the value of the property.