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My Service Charge

Frequently Asked Questions

Here you’ll find answers to common questions regarding reporting issues, conveyancing, resident management companies (RMC), payments, health and safety, and service charges.

Please contact the Customer Advisors team by following the link to the support page.

Email with the:

Amount

Bank Account Name

Sort Code

Account Number

Please Note: we only refund credits over £15, if under this value they will be applied to your next charges.

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Please send an email to the Customer Advisors via the our contact channels.

In your email, please include the following information:

Payment Date

Amount

Account Name

Customer Reference Number

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Frequently Asked Questions

Out of Hours Support

Who should I contact to report something?

How can I make a payment?

I have a query relating to the health and safety of our development.

How do I join my management company?

What is a service charge?

How do I pay my service charge?

How do I request a refund for an overpayment on my account?

I am struggling to pay my service charges, what can I do?

I have put an incorrect Customer Reference Number on my payment, or I have not put one on. What should I do?

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Frequently Asked Questions

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Out of Hours Support

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Who should I contact to report something?

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How can I make a payment?

.gsbp-5c7ad07{border-width:0px;border-color:#00000000;background-color:#ffffff;text-align:left;} I have a query relating to the health and safety of our development. .gsbp-bae0e91{fill:var(--wp--preset--color--primary,#ff0023);min-width:25px;}

I have a query relating to the health and safety of our development.

.gsbp-5c7ad07{border-width:0px;border-color:#00000000;background-color:#ffffff;text-align:left;} How do I join my management company? .gsbp-bae0e91{fill:var(--wp--preset--color--primary,#ff0023);min-width:25px;}

How do I join my management company?

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What is a service charge?

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How do I pay my service charge?

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How do I request a refund for an overpayment on my account?

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I am struggling to pay my service charges, what can I do?

.gsbp-5c7ad07{border-width:0px;border-color:#00000000;background-color:#ffffff;text-align:left;} I have put an incorrect Customer Reference Number on my payment, or I have not put one on. What should I do? .gsbp-bae0e91{fill:var(--wp--preset--color--primary,#ff0023);min-width:25px;}

I have put an incorrect Customer Reference Number on my payment, or I have not put one on. What should I do?