My Service Charge

Your service charge helps maintain the communal areas of your development. Charges vary depending on the services and shared spaces included. Each demand comes with a budget breakdown, so you can see exactly what’s covered.

Please check your service charge demand or log in to your portal for details.

A ground rent payment is often made to the Freeholder. Please refer to your Lease for further details. If we collect the ground rent on the Freeholders behalf you will receive demand in a similar format to the service charge.

Contributing to a reserve fund is a smart way to plan ahead. Major works like plant and machinery replacement or cyclical decorations can be costly, and building up funds over time helps avoid unexpected expenses.

By investing in a reserve fund, you’re supporting the long-term value and upkeep of your property and helping ensure financial stability across your development.

Please speak to your property manager.

Your service charge covers specific management and maintenance services for your development whereas your Council tax funds broader community services provided by the local council, such as refuse collection, social services, and education.

Service charges cover the upkeep of communal areas, not individual properties or privately owned assets. For apartments, building insurance is included but this only applies to the structure, not your personal belongings. You’ll still need your own contents insurance.

A year-end service charge account is prepared after the service charge year  and summarises the actual expenditure. While our budgets are always prepared with due diligence unexpected expenditure can occur during the financial year. If actual costs exceed the budget, residents may need to pay the difference.

If you would like to discuss payment terms please contact us using the details on your demand.

An estimated budget is prepared annually which covers all contracted services, insurances, relevant fees and expected works in that year. Your individual contribution shall be collected based on your Lease or transfer agreement.