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Frequently Asked Questions
Here you’ll find answers to common questions regarding reporting issues, conveyancing, resident management companies (RMC), payments, health and safety, and service charges.
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You will need to contact the team with your Customer Reference Number and email address asking to be set to communication by email.
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You can reach out to our FPS Building Safety team for assistance with health and safety queries. Your property manager can also provide site specific information. Queries can be raised by emailing us on buildingsafety@fexcopropertyservices.co.uk.
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The Fire Safety Bill clarifies fire safety responsibilities for multi-occupied residential buildings, requiring regular inspections and maintenance of fire safety measures.
For specific impacts on your building, please contact our FPS Building Safety team on buildingsafety@fexcopropertyservices.co.uk.
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The FPS Building Safety team can assist you with this query. Please contact them directly at buildingsafety@fexcopropertyservices.co.uk.
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Each building will have specific fire safety measures designed to support the safety of its residents, please contact your property manager for further details relating to your building. This can be done directly or via your portal.
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A ground rent payment is often made to the Freeholder. Please refer to your Lease for further details. If we collect the ground rent on the Freeholders behalf you will receive demand in a similar format to the service charge.
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Contributing to a reserve fund is a smart way to plan ahead. Major works like plant and machinery replacement or cyclical decorations can be costly, and building up funds over time helps avoid unexpected expenses.
By investing in a reserve fund, you’re supporting the long-term value and upkeep of your property and helping ensure financial stability across your development.
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Please speak to your property manager.
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Your service charge covers specific management and maintenance services for your development whereas your Council tax funds broader community services provided by the local council, such as refuse collection, social services, and education.
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Service charges cover the upkeep of communal areas, not individual properties or privately owned assets. For apartments, building insurance is included but this only applies to the structure, not your personal belongings. You’ll still need your own contents insurance.