How can we help?
Frequently Asked Questions
Here you’ll find answers to common questions regarding reporting issues, conveyancing, resident management companies (RMC), payments, health and safety, and service charges.
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Please refer to your appropriate managing agent.
For Bellharbour Customers
Out of hours: 020 3370 9405
For Remus Customers
Out of hours: 01722 441962
For IPM Customers
Out of hours: 01302 249 349
Important Notice
Please note that the following phone numbers are provided for your convenience. However, we advise you to check the individual service charges associated with each number, as not all developments are signed up to Out Of Hours (OOH) services.For more information: View our contact page >>
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Please contact your local office or raise a request through your portal.
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You can pay using the following methods: A dedicated automated telephone line for card payments, online via your bank, via portal access, payment through the relevant brand website, or by instalments on request. For further information, please review your invoice or the website for your relevant brand.
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Each estate will have a unique health and safety assessment completed by third party consultants. For further information please contact your agent directly.
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Some management companies are limited by guarantee meaning you will need to be a member of the management company. You may be a natural member through the purchase of your property or you may need to apply to become a member. Your management company may also be limited by shares which means that the company secretary issues a share certificate. Your welcome pack that is issued after handover will explain more. If you would like to know more please contact your local property manager.
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A service charge is collected to cover the maintenance of the communal areas within your development. The service charge varies depending on the shared services or areas of a development. When you receive a service charge demand, you will also receive a copy of the budget that includes a breakdown of what is covered.
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Please refer to your service charge demand or portal.
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Please contact the Customer Advisors team by following the link to the support page for your brand.
Email with the:
- Amount
- Bank Account Name
- Sort Code
- Account Number
Please Note: we only refund credits over £15, if under this value they will be applied to your next charges.
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Please contact our Customer Advisors as soon as possible via the relevant contact channels for your brand, and we will be glad to work with you and offer help and advice.
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Please send an e-mail to the Customer Advisors via the relevant contact channels for your brand.
In your email, please include the following information:
- Payment Date
- Amount
- Account Name
- Customer Reference Number