Payments

You can pay using the following methods: A dedicated automated telephone line for card payments, online via your bank, via portal access, payment through the relevant brand website, or by instalments on request. For further information, please review your invoice or the website for your relevant brand.

Please contact the Customer Advisors team by following the link to the support page for your brand.

Email with the:

• Amount
• Bank Account Name
• Sort Code
• Account Number

Please Note: we only refund credits over £15, if under this value they will be applied to your next charges.

Support Page >>

Please contact our Customer Advisors as soon as possible via the relevant contact channels for your brand, and we will be glad to work with you and offer help and advice.

Please send an e-mail to the Customer Advisors via the relevant contact channels for your brand.

In your email, please include the following information:

• Payment Date
• Amount
• Account Name
• Customer Reference Number

You will need to contact the team for your relevant brand with your Customer Reference Number and  e-mail address asking to be set to communication by e-mail.

Please refer to your service charge demand for instructions on how to pay or access your portal.

Please refer to your service charge demand for instructions on how to pay or access your portal.

Your managing agent will  issue a service charge demand to maintain the communal areas of your development. The demand will have supporting information that breaks down what items are covered within the budget.

Please refer to your Property Manager and/or portal.