Support
block management resident checking online portal for support.
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Resident Support & Communication

Our resident support services focus on facilitating effective communication, addressing concerns, and fostering a positive community environment.

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OUR SERVICES

Resident Support Services

We enhance residents’ experiences through effective communication, an online portal, AGMs, and timely updates on property developments and maintenance work.

Our portal enables residents to access documentation, submit maintenance requests, and manage their accounts.

We hold AGMs with residents to discuss community matters. We provide timely updates through our newsletters, portal and noticeboards.

Residents can easily report issues through our portal, allowing for swift responses from our management team and efficient resolution.

kids learning about the environment outside.

We promote social interaction by organising community events and activities, fostering relationships and a welcoming atmosphere among residents.

  • As a builder of bespoke premium homes, we struggled with managing our freehold developments until partnering with Fexco. For over six years, they have provided exceptional service and communication. Helen, Director of Client Services, exemplifies their talent; her professionalism leaves clients feeling positive.

    Andrew Shelbourn | Operations Director – Redcliffe Homes Ltd

  • As Technical Director at one of the largest Bellway divisions, I highly recommend Remus, part of the Fexco Group. Their expertise and service set the gold standard for property management, marked by unwavering professionalism and excellent communication.

    Steven Saville | Technical Director Bellway Homes

  • Remus expertly handled a recent emergency that left our development without drinking water. They worked tirelessly, keeping residents informed and coordinating large deliveries to ensure everyone had access to drinking water. Their response was exemplary and truly the “textbook” approach we hoped for as clients.

    Abigael Lewis MIRPM AssocRICS

  • As a volunteer board, we faced a £12 million cladding and fire safety project with no prior experience. Remus’s early involvement, particularly from our property manager Jon Ward, was crucial. Their specialist support was invaluable in navigating this unprecedented challenge.

    P M Davies | Chair of RMC

  • I rely on your continuing professional approach to leave this project in the best possible place, you have been exceptionally helpful in contrast to before your appointment and we would have been very happy to see you manage this project to fruition.

    From RMC Directors | BSF application management

  • Thank you all your time and commitment. We really appreciate you and feel in a strong position for the coming financial year. I would also like to thank Joe and Danny for their continued support in the management of our building and ensuring that we are legally compliant in areas such as Health & Safety and financial stability.

    On behalf of the residents at Unitmerge’